Privacy Policy
1. INTRODUCTION
This privacy policy explains how SolarVPN collects, uses, and protects the personal information of individuals who use our free VPN services. SolarVPN is committed to safeguarding your privacy and ensuring the security of your data while you utilize our VPN to browse the internet privately and securely.
2. INFORMATION COLLECTION
When you register for a SolarVPN account, we collect certain personally identifiable information, including your name, email address, and payment information (if applicable). We also collect information when you contact our customer support team, such as your name, email address, and the content of your support inquiries.
In addition, SolarVPN automatically collects certain information when you use our services, including your IP address, device information (such as device type and operating system), and browsing details (such as the websites you visit and the content accessed while connected to our VPN). We collect this information to provide and improve our services, troubleshoot issues, prevent fraud and abuse, and comply with legal obligations.
3. USE OF INFORMATION
The information we collect is used to provide, maintain, and improve SolarVPN's services, as well as to personalize your experience. This includes connecting you to the VPN, optimizing performance, providing customer support, sending service-related notifications, and developing new features and functionality.
We may analyze aggregated, anonymized data to better understand how our services are used and identify areas for improvement. SolarVPN may engage trusted third-party service providers to assist in providing and improving our services, such as payment processors and data analytics platforms. These providers are bound by strict confidentiality agreements and are prohibited from using your personal information for any other purpose.
4. COOKIES AND TRACKING TECHNOLOGIES
SolarVPN uses cookies, web beacons, and similar tracking technologies to collect information about your interactions with our website and services. Cookies are small text files stored on your device that enable us to recognize your device and provide personalized features. Web beacons are small pixel tags that help us understand how our website is being used.
These technologies allow us to improve our services, customize your experience, and provide relevant advertising. For example, we may use cookies to remember your preferences, authenticate your access to the VPN, and analyze website traffic patterns.
You have the option to disable cookies through your browser settings, but please note that this may impact certain features and functionality of SolarVPN's services. For more information on how to manage cookies, please refer to your browser's support documentation.
5. INFORMATION SHARING AND DISCLOSURE
SolarVPN does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:
With trusted third-party service providers who assist us in delivering and improving our services, subject to strict confidentiality obligations and data protection measures.
When required by law, such as in response to a subpoena, court order, or other legal processes.
To protect the rights, property, or safety of SolarVPN, our users, or the public, as necessary or appropriate.
In connection with a merger, acquisition, or sale of all or a portion of our assets, in which case you will be notified of any changes in ownership or the use of your personal information.
When sharing information with third parties, SolarVPN takes appropriate safeguards to ensure the security and confidentiality of your data, such as executing data processing agreements and conducting due diligence on the recipient's privacy and security practices.
6. DATA SECURITY
SolarVPN employs robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption, such as AES-256, to secure your data in transit and at rest. Our servers are housed in secure facilities with strict access controls and 24/7 monitoring.
We regularly update our security protocols and conduct periodic audits to ensure the ongoing effectiveness of our data protection practices. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. USER RIGHTS AND CHOICES
You have certain rights regarding your personal information, including the right to access, correct, update, or request the deletion of your data. To exercise these rights, please contact our privacy team at [email protected]. We will respond to your request within a reasonable timeframe and may ask for additional information to verify your identity.
You can manage your privacy preferences through your SolarVPN account settings, such as updating your personal information, changing your password, or opting out of certain communications. If you wish to delete your SolarVPN account, please note that we may retain certain information as required by law or for legitimate business purposes.
8. INTERNATIONAL DATA TRANSFERS
SolarVPN operates globally and may transfer your personal information to countries other than your country of residence, including to countries that may have different data protection laws. When transferring your data internationally, we rely on appropriate legal mechanisms, such as standard contractual clauses or the Privacy Shield framework, to ensure adequate protection for your information.
By using SolarVPN's services, you consent to the transfer, storage, and processing of your personal information in accordance with this privacy policy and applicable data protection laws.
9. CHILDREN’S PRIVACY
SolarVPN's services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information as soon as possible. If you believe that a child under 13 may have provided personal information to us, please contact us at [email protected].
10. CHANGES TO THE PRIVACY POLICY
SolarVPN reserves the right to update or modify this privacy policy at any time. We will notify you of any material changes by posting the revised policy on our website and updating the "Effective Date" at the bottom of the policy. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your personal information.
If we make any significant changes to the way we handle your personal information, we will provide additional notice, such as sending an email notification or displaying prominent notice within our services.
11. CONTACT INFORMATION
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact our privacy team:
SolarVPN Privacy Team Email:[email protected].
We are committed to addressing your privacy concerns and will strive to resolve any issues in a timely and satisfactory manner.
12. EFFECTIVE DATE
This privacy policy is effective as of 5/7/2024
By using SolarVPN's services on or after this date, you agree to the terms of this policy. If you do not agree with any part of this policy, please refrain from using our services.